Be Careful of the Lowest Price Offer

Hey, I understand that most of us want a great deal when it comes to paying for services like cleaning, painting, plumbing, lawn maintenance, etc. We all work hard for the money we earn and we want to stretch it as far as we can. I am the same way BUT ... the old adage “you get what you pay for” is quite true when it comes to purchasing services.
Let’s say you need the carpets in your living room, hallway, and three bedrooms professionally cleaned. You call around for “prices.” The first words out for your mouth when the business answers the phone is, “How much do you charge for ...?” Not a bad question BUT beware of thinking you hit the great offer when the quote is $99.

If they answer with such a low quote as $99 then your next question should be, “What does that include?” The answer may surprise you.

What should you expect from a professional carpet and floor cleaner?

• A pre-inspection of the carpet with you
• Pre-vacuuming to remove dry dirt
• Pre-spot cleaning
• Pre-treatment with a high-quality cleaning detergent
• Hot water extraction with commercial grade extraction equipment
• Certified cleaning technicians who are well-groomed and uniformed
• After treatments (if necessary)
• Post-inspection with you
• 30-day spot and stain warranty
• A fair and reasonable price

How can others offer such “low” prices?

There are only two possible explanations.

1. They intend to run into your home with a cleaning wand and hose and extract with mostly hot water. They may use a cheap cleaner but for $99 they simply can’t afford the finest cleaners for your fine carpets and floors. They will be in and out rather quickly. You have invested a lot and you can’t afford to pay for low quality work. Your carpet “may” look clean initially but within a month it will appear dingy or even dirty again.
2. They intend to bait and switch you. This means they will quote a low price to get the job but when they arrive will try to sell you a more expensive package again, because they can’t afford to stay in business for such low prices. This is the oldest trick in this industry.

The quote you receive should be inclusive of everything in the bullet list above. The price quoted for that service is what you should expect to pay. It should not change once the cleaning technician arrives. The only exception would be if you choose to take advantage of other offers you may find beneficial.

There is a big difference between this industry’s “rug-scrubbers” and professional carpet and floor cleaners. Choose wisely.
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If I can be of assistance, please call me at 256-886-9100.

Tony Guthrie, Kleaneasy Carpet and Floor Cleaning

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